People move when a significant life event happens: birth, death, marriage, new job, new school and divorce. Moving during or after a divorce is one of the most stressful times of someone’s life. However, moving also means a new life and fresh start.
When it comes to choosing a moving company, reputation is crucial; a great reputation saves you time and money. To uncover a moving company’s reputation and experience, you need to ask key questions. Asking critical questions not only uncovers a wealth of knowledge about the company and helps prepare you for moving day, but a little extra research can save you from a huge hassle in the long run.
When you decide to hire a moving company after your divorce, here are the questions to ask and what you should be looking for:
How long has the moving company been in business?
- Experience counts and a track record shows their ability to deliver each and every time. They have moved countless kids clay handprints and know they are simply irreplaceable: no amount of insurance is going to ever give you those back.
Are they licensed?
- If you are looking for a moving company to move you from state to state, the moving company should have a US DOT number, which is a unique license number issued by the United States Department of Transportation. Make sure your mover’s DOT number is valid by searching it in this database. If you’re looking for a moving company to move you within your own state, they need a state license. In California, it’s a Cal T license.
Is the company insured?
- Verify that the company is insured on the same website you use to check their license number. Never use a moving company without a license number or insurance. Also, check to see if your personal items are covered during a move under your homeowners or renters policy. If not, you may want to consider supplemental moving insurance. Movinginsurance.com or moveinsure.com are good resources.
Have they won any awards or accolades for service? Can they show you letters of recommendation?
- If they haven’t won any awards for service, chances are they aren’t going to win any awards from you. NO ONE gives a glowing review to a company that over promised, under delivered and over charged.
Check out the company’s rating with the Better Business Bureau (BBB).
- Social media sites such as Yelp, Citysearch and TrustLink will also give you a look into other people’s experiences with the company.
What do their rates really include? Are fuel charges incorporated?
- Low rates don’t necessarily mean a low final bill. Study rates! Also, just like the airlines, rates can vary based on season and days of the week. Will they give you a better rate if you move on a Sunday as opposed to a Monday?
If you are moving out of state, ask the company to explain in detail its consolidation policy and delivery windows.
- Consolidation is when your belongings are combined with other people’s and shipped together. It’s a great way to save money, but be aware that it will add time to the delivery schedule because multiple stops for the other folks’ deliveries are made as your belongings travel across the country. Is the moving company forthcoming about the fact that long distance moves almost always involve a delivery window not an exact delivery date? It’s better to know all this upfront so you can pack a suitcase that stays with you, you don’t want to start your new life in your gym shorts or yoga pants.
Will the moving crew wrap and protect your furniture to prevent damages? How many movers will be on the job? How long will the job take? Are there enough hours in the day? Will you be charged if there is overtime?
- By law a moving company can only give you rates on the phone not estimates on the phone. Does the moving company provide free on site estimates?
Are they active in the community?
- If they care about the community, chances are they will care about you and your move.
What sort of specialty experience do they have? Are they familiar with high rises and elevators?
- Additional men and equipment can mean surprising extra costs.
Lastly, let the moving estimator ask YOU questions.
- If he/she hasn’t asked a single question, yet is ready to give an estimate, turn and run!
By asking these knowledgeable (revealing?) questions you will be able to delegate moving day to a mover you can trust, one who will strive to take the stress away from you and smoothly start you on your new journey.
Laura McHolm is an organizational, moving & storage expert and co-founder of NorthStar Moving Company. NorthStar Moving Company is an award winning, "A+" rated company, which specializes in providing eco-luxury moving and storage services. www.northstarmoving.com